Frequently Asked Questions
Customer Service: 1-800-234-4860 or (978) 745-7648
Monday-Friday: 9:00 AM - 5:00 PM EST, September through May,
Monday-Thursday: 9:00 AM - 5:00 PM EST & Friday: 9:00 AM - 3:00 PM June through August
Saturdays and Sundays: Closed
For Catalog Requests and General Information, please contact us at firstname.lastname@example.org
Ordering and Shipping
Can you hold my order for a future date?
Yes, we can hold your order for a future delivery date. After you select the method of shipping during checkout, you may choose the date you would like your order to leave Salem, MA and specify a future arrival date.
Does Harbor Sweets offer quantity discounts?
Yes, Volume discounts are calculated in chocolate purchases over $500 per order.
|Over $500||5% discount|
|Over $1000||10% discount|
|Over $2500||15% discount|
Can orders be shipped outside of the United States?
Yes. You can place an order for international delivery by calling Customer Service at 1-800-234-4860 Monday - Friday between the hours of 9 AM to 5 PM EST September through May and 9 AM to 3 PM EST June through August. We are unable to process orders for international delivery, other than Canada, via our website at this time. (Please note: US territories outside continental US are considered international.) Due to customs restrictions, we cannot estimate an arrival date on International orders.
Can I ship to a P.O. Box?
No. We can only ship to physical addresses through UPS.
How is shipping calculated?
Shipping and handling is calculated per shipping address.
|Orders up to $50.00||$9.95|
|$50.01 to $100.00||$13.95|
|$100.01 to $150.00||$16.95|
|$150.01 to $500.00||10% of total order|
|$500.01 and over||5% of total order|
Does Harbor Sweets ship on the weekend?
Harbor Sweets does not ship on Saturday or Sunday.
How do you prevent melting during shipping in hot weather?
During warmer months, Harbor Sweets takes extra precautions to prevent damage to your chocolates while in transit. $5.00 is added to shipping charges to help defray the costs for additional packaging.
- June 1-September 15, $5.00 charge.
- September 16-May 31, no extra charge
- We do not ship to destinations during the months they are experiencing an average of 95 degrees or higher
Please note: During hot weather, we only ship Monday through Thursday; Harbor Sweets does not ship on Friday from June 1 through September 15 so the package does not sit in a warehouse through the weekend.
When will my order ship?
Your order will be shipped from Harbor Sweets, Salem, MA within 2 business days of receipt of your order unless you chose a future ship date.
How are orders shipped?
We ship UPS.
Where is my order? How can I track a package?
When you place your order on the website or by phone, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.
Will I receive an order confirmation?
When you place your order, you will receive an order confirmation/receipt of your order.
What happens if my order is lost?
If your package was lost in shipping, Harbor Sweets will send you a replacement order.
When will I receive my order?
We ship UPS ground. Your order will be shipped from Harbor Sweets, Salem, MA within 2 business days of receipt of your order unless a future ship date is requested. The ARRIVAL DATE will depend upon the number of business ship days required by UPS as stated in the maps below.
Does Harbor Sweets have a retail location?
We do have a retail location in Salem, MA at 85 Leavitt Street, Salem, Massachusetts 01970.
Our shop hours are:
8:30 AM - 5:00 PM Monday - Friday
9:00 AM - 5:00 PM Saturday
Closed on Sunday
8:30 AM - 5:00 PM Monday - Friday
9:00 AM - 5:00 PM Saturday
12:00 PM - 5:00 PM Sunday
9:00 AM to 12:00 PM Sunday, December 24th
9:00 AM to 12:00 PM Sunday, December 31st
What if I am unhappy with my purchase?
Our goal has always been to make the "best chocolates in the world". We want you to be completely satisfied with both the chocolates you receive and our service. We unconditionally guarantee your satisfaction. If, for any reason, you are not completely satisfied with Harbor Sweets Chocolates please let us know. We will gladly exchange the item, send a replacement, issue a credit or refund your payment. We ask that you notify us within 30 days of ship date. Email Customerservice@harborsweets.com or call 1-800-234-4860 during business hours Monday - Friday 9 AM - 5 PM EST.
Can I tour the factory?
Tours are given on most Tuesdays and Thursdays at 11:00 AM at our Salem loaction. Tours last approximately 20 minutes. Please call ahead to make a reservation or for more information. 1-800-234-4860.
How can I store my chocolate?
We recommend storing your chocolate in a cool (60-70° F, 8-20°C), dry spot. Try not to store chocolate in the refrigerator. We do not recommend freezing chocolates as it can change the flavor over time.
What is "blooming" on chocolate and is it safe to eat?
Chocolate bloom is the whitish film discoloring the surface of your chocolate. It is usually caused when the chocolate is exposed to high temperatures - such as being left in your car on a sunny day - and then allowed to re-set. The bloom is actually the cocoa butter or fat within the chocolate rising to the surface. Blooming is a cosmetic issue and not a safety issue. Bloomed chocolate is safe to eat.
What percentage of cacao does your chocolate contain?
Our Classic Nautical chocolates have 50%, Salt & Ayre has 70% and our Gather chocolate has 70%.
Does Harbor Sweets contain nuts?
People with nut-based sensitivities should be aware that many of our chocolates contain pecans, almonds, peanuts or peanut butter. All of our products are produced in a kitchen where nut products are used and nut traces may be present.
How long will my chocolate stay fresh?
All Harbor Sweets packaging includes a freshness date clearly marked on labels or packaging. Harbor Sweets chocolates are made from all-natural products and keep well at normal room Temperature, (70-75 Fahrenheit).
Are any of your chocolates Kosher?
At this time we do not have Kosher Certfication.
Are any of your chocolates gluten free?
With the exception of Sea Biscuits and our Nor'Easter hot cocoa, all chocolates are Gluten Free.
Is Harbor Sweets' chocolate vegan?
No. The chocolate we use contains milk products.